FAQ

1.1 What happens if I have to miss a class?

There are no refunds for missed sessions. However, you will always receive the study materials and preparation sheets in your inbox every week. This way, you can review the vocabulary and exercises at your own pace and never miss out!

1.2 What happens if a group doesn't reach minimum capacity?

Our conversation classes are guaranteed to run with a minimum of 3 participants. If your chosen time slot has fewer than 3 sign-ups, we will first explore options to merge two groups of the same level at a convenient time. If that isn't possible, we will issue a full, hassle-free refund.

1.3 Can I request an invoice for my employer?

Yes, absolutely! Many of our participants have their course fees covered by their employer. You can easily request an invoice made out to your company during or after registration.

2.1 What if I'm unsure about my language level?

Unsure whether you're between A2 and B1, for instance? No worries! Feel free to reach out to us via email or WhatsApp, and we'll help you figure out which level best matches your current speaking confidence.

2.2 What if a group turns out to be too easy or too challenging for me?

That can happen! If after the first session you feel a different level would suit you better, you can switch to another group free of charge, provided there are spots available.

3.1 Do I need to purchase any books or course materials?

All required study materials, handy prep sheets, and role-play guides are 100% included in the price.

3.2 How will I receive the lesson link and materials?

Every week, you'll get a fresh email containing that week's topic, all corresponding documents, and the direct link to join your online session.

3.3 What do I need to join the sessions?

Just a computer, laptop, or tablet with a stable internet connection. Because we'll be actively talking together, having your camera and microphone turned on is required. And of course, your favorite cup of coffee or tea to set the mood!

4.1 Which payment methods do you accept?

You can quickly and securely pay online via Bancontact, Credit Card (Visa & Mastercard), Apple Pay, Google Pay, and iDEAL.